FAQ Main Categories
What supporting documents do I need to provide if I want to be your client?
- A color copy of valid passport or other official identification document issued by authorities (e.g. driver's license, identity card, etc). The identification document must contain the client's full name, an issue or expiry date, the client's place and date of birth or tax identification number and the client's signature.
- A recent utility bill (e.g. electricity, gas, water, phone, oil, Internet and/or cable TV connection, bank account statement) dated within the last 3 months and confirming your registered address.
Do I need to provide my proof of residency?
Yes, you do. In order to start trading and to be able to make withdrawals from your account, your account has to be validated, therefore you must provide a recent utility bill (e.g. electricity, gas, water, phone, oil, Internet and/or cable TV connection) or bank account statement not older than 3 months, and confirming your registered address.
Why do I need to submit my documents for account validation?
As a regulated company, we operate in accordance with our internal procedures which are designed to comply with all legislative and regulatory requirements. These procedures involve the collection of adequate documentation from our clients with regards to KYC (Know Your Client), including the collection of a valid ID card and a recent (within 3 months) utility bill or bank account statement that confirms the address the client has registered with.
Can I open an account by providing a different identification document instead of my passport?
Yes, you can. It is preferable, however, to use the same personal details as for your other trading account(s). You can register for an additional account in the Members Area with 1 click. Kindly note that the maximum number of accounts allowed per client is 8.
Do I need to upload my documents again if I open a new trading account and my first account was already validated?
No, your new account will be validated automatically, as long as you will use the same personal /contact details as for your previous account.
Can I update my personal information?
If you wish to update your email address, please send an email to firstname.lastname@example.org from your registered email address.
If you wish to update your residential address, please send an email to email@example.com from your registered email address and upload the POR (not older than 3 months) confirming that address in the Members Area.
How can I open a trading account?
It is simple and quick. Click Open a Real Account, fill in the form and upon completion you will receive an email with your login details that you can use to log in to our secure Members Area. Here you will be able to fund your trading account by clicking the Deposits tab in the main menu. If you are already an Trading.com Real Account holder you can open an additional account in the Members Area.
How long does it take to open a trading account?
If you enter all your details correctly, the registration process will take less than 5 minutes.
Once your application for an account has been submitted, it will be reviewed by the relevant department and you will be contacted in due course.
How can I start trading?
If you have already opened a trading account, received your login details by email, submitted your identification documents for account validation, and made a deposit; the next step is to download the trading platform of your choice from the Platforms menu above.
What trading account types do you offer?
We offer the following trading account types:
Ultra-Low Standard: 1 standard lot is 100,000 units of the base currencyUltra-Low Micro: 1 micro lot is 1,000 units of the base currency
For further details, please click here.
What is the minimum deposit/withdrawal for a trading account?
The minimum deposit/withdrawal for our trading accounts is $5.
Do you offer Islamic accounts?
Yes, we do. You can request a swap-free Islamic account by following the instructions described here.
How long can I use a demo account?
At Trading.com demo accounts do not have an expiry date, and so you can use them as long as you want. Demo accounts that have been inactive for longer than 90 days from the last login will be closed. However, you can open a new demo account at any time. Please note that maximum 5 active demo accounts are allowed.
Can I change the base currency of my account?
It is not possible to change the base currency of your account, however you can open a new account at any time and then specify your preferred base currency.
Is it possible to lose more money than I deposited?
No, you cannot lose more than the amount you deposited. Should the slippage of a certain currency pair cause a negative balance, it will be reset automatically with your next deposit.
How can I see the charts?
Please right click on any of the symbols in the Market Watch that you want to see and choose the Chart Window option. Alternatively, you can drag-and-drop any symbol in the chart window.
What spreads do you offer?
We offer variable spreads that can be as low as 0.6 pips. We have no re-quoting: our clients are given directly the market price that our system receives. See our spreads across all markets here.
Do you allow news trading?
Yes, we do.
What leverage do you offer?
We provide leverage from 1:1 up to 30:1. The leverage depends on the instrument traded. Please read more details about this here.
What is margin / margin level / free margin?
Margin is the required amount in the base currency of the trading account needed to open or maintain a position. When trading forex, the Required/Used Margin for a specific position = Number of Lots * Contract size / Leverage. Here the result is originally calculated in the first currency of the traded pair, and then converted into the base currency of your trading account, which will be numerically displayed on your trading platform.
The margin requirement for gold and silver is calculated like this: Lots * Contract Size * Market Price / Leverage. The result will be in USD, which will be converted into the base currency of your trading account (in case it is other than USD).
For CFDs, the required margin is Lots * Contract Size * Opening Price * Margin Percentage. The result will be in USD, which will be converted into the base currency of your trading account (in case it is other than USD).
Margin level is calculated with the formula Equity/Margin * 100%.
Free margin is your equity minus margin. It means the available funds that you use for opening new positions, or for maintaining existing positions.
How can I calculate the margin?
Margin calculation formula for forex instruments is the following:
(Lots * contract size / leverage) where the result is at always in the primary currency of the symbol.
For Ultra-Low Standard accounts all forex instruments have a contract size of 100,000 units. For Ultra-Low Micro accounts all forex instruments have a contract size of 1,000 units.
For instance, if the base currency for your trading account is USD, your leverage is 1:30 and you are trading 1 lot EURUSD, the margin will be calculated like this:
(1 * 100 000 / 30) = 3,333.33 EUR
Euro is the primary currency of the symbol EURUSD, and because your account is in USD, the system automatically converts the 3,333.33 EUR at the actual rate.
What is the margin formula for gold/silver?
The gold/silver margin formula is lots * contract size * market price/leverage.
What is the margin for CFDs?
The CFDs margin formula is Lots * Contract Size * Opening Price * Margin Percentage.
How do you calculate swaps in currency pairs (in forex) and for gold/silver?
You can read about the swap charges here.
The swap formula for all forex instruments, including gold and silver, is the following:
lots * long or short positions * point size
Here is an example for EUR/USD:
Client base currency is USD
1 lot buy EUR/USD
Long = -3.68
Because it is a buy position, the system will take the swap rate for long position, which currently is -3.68
Point size = contract size of a symbol * minimum price fluctuation
EUR/USD point size = 100 000 * 0.00001 = 1
If we apply the given numbers in the formula, it will be 1 * (-3.68) * 1 = -3.68 USD.
So for 1 lot buy EUR/USD, if the position is left overnight, the swap calculation for the client will be -3.68 USD.
Here is an example for gold:
Client base currency is USD
1 lot buy gold
Long = -2.17
Because it is a buy position, the system will take the long points, which currently is -2.17.
Point size = contract size of a symbol * minimum price fluctuation
Gold point size = 100 * 0.01 = 1
If we apply the given numbers in the formula, it will be 1 * (-2.17) * 1 = -2.17 USD.
So for 1 lot buy gold, if the position is left overnight, the swap calculation for the client will be -2.17 USD.
Please note that if the base currency of the trading account is in EUR (like in the examples above), the swap calculation will be converted from USD to EUR. The result of the swap calculation is always the secondary currency in a symbol, and the system converts it to the base currency of the trading account.
Do you allow scalping?
Yes, we do.
What is stop loss?
Stop loss is an order for closing a previously opened position at a price less profitable for the client than the price at the time of placing the stop loss. Stop loss is a limit point that you set to your order. Once this limit point is reached, your order will be closed. Please note that you need to leave certain distances from the current market price when you set up stop/limit orders. For further details about the distance in points for each currency pair, please view the limit and stop levels here.
Using stop loss is useful if you want to minimize your losses when the market goes against you. Stop loss points are always set below the current ASK price on BUY, or above the current BID price on SELL.
What is take profit?
Take profit is an order to close a previously opened position at a price more profitable for the client than the price at the time of placing the take profit. When the take profit is reached, the order will be closed. Please note that you need to leave certain distances from the current market price when you set up stop/limit orders. For further details about the distance in points for each currency pair, please view the limit and stop levels here.
Take Profit points are always set below the current ASK price on SELL, or above the current BID price on BUY.
What is trailing stop?
A trailing stop is a type of stop loss order. It is set at a percentage level either below the market price for LONG positions, or above the market price for SHORT positions. You need to leave certain distances from the current market price when you set up stop/limit orders. Please note that trailing stops become inactive when you close or log out of the platform.For more details about the distance in points for each currency pair, please view the limit and stop levels here.
What does close by mean?
The close by is a function that allows you to simultaneously close two opposite positions on the same financial instrument and save one spread. The buy order needs to close with a sell order, and the sell order needs to close with a buy order.
What does multiple close by mean?
Multiple close by allows closing more than one opposite position at the same time. In case you have two opposite orders, you can use one of the orders to close the other one, and thus gain or lose the net difference.
How can I calculate 1 pip of profit or loss?
Amount of Base Currency*Pips= Value in Quote Currency
Value of 1 pip in EUR/USD= 1 Lot (100 000 €)*0.0001= 10 USD
Value of 1 pip in USD/CHF= 1 Lot (100 000 $)*0.0001=10 CHF
Value of 1 pip in EUR/JPY=1 Lot (100 000 €)*0.01= 1000 JPY
What is the minimum lot size for Ultra-Low Standard and Ultra-Low Micro accounts?
The numbers below are per transaction, and you can open an unlimited amount.
1 lot = 100,000
Minimum trade volume = 0.01
Maximum trade volume = 50
Trading step = 0.01
1 Lot = 1,000
Minimum trade volume = 0.1
Maximum trade volume = 100
Trading step = 0.01
Please note that the minimum lot size for trading with CFDs is 1 lot.
Do you allow hedging?
Yes, we do. You are free to hedge your positions on your trading account. Hedging takes place when you open a LONG and a SHORT position on the same instrument simultaneously. When you open a BUY and a SELL position on the same instrument and in the same lot size, the margin is 0.
However, when you open a BUY and a SELL position on a CFD of the same type and lot size, the margin is only needed once, and it can be seen here.
The margin of CFDs, when you are hedged, is always 50%.
What is leverage? How does it work? Why is less money required for a higher leverage and is the risk higher?
Leverage is the multiplication of your balance. This allows you to open bigger trading positions since the margin required will be lowered according to the leverage you have chosen. Even though with leverage you can make a bigger profit, there is also a risk of having a bigger loss because the positions you open will be of higher volume (lot size).
Your trading capital is 10,000 EUR
The leverage chosen is 30:1
For an Ultra-Low Standard trading account this means 30 x 10,000 = 300,000 EUR
On a EURUSD long position opening at 1.3055, position closing at 1.3155
The difference is 0.0100 pips thus 300,000 x 0.0100 = 3,000 EUR - this is the profit you made.
Can I change my leverage? If yes, how?
You can change the leverage under the tab My Account, and then by clicking the tab Change Leverage in our Members Area. This method of changing leverage is instant.
What is the Profit Calculation for CFDs?
The profit calculation is as follows:
(Close Price-Open Price)*Lots*Contract Size
The lot size on every CFD differs. Please read more information here.
Where are my funds kept?
All our clients’ funds are kept in segregated European accounts with tier 1 banking institutions.
Do you have slippage?
Slippages hardly ever occur if you trade with us. Sometimes, however, especially when important economic news is released, due to a sharp rise/fall in the market price, your order may be filled at a different rate than you requested.
At Trading.com, your orders are filled at the best available market price, which may be to your benefit.
More information on the Trading.com Execution Policy is available here.
Can I open more than one trading account?
Yes, you can, up to a maximum of 8 active trading accounts. It is preferable, however, to use the same personal details as for your other trading account(s). You can register for an additional account in the Members Area with 1 click.
Will you close my real account if it has a zero account balance?
Accounts with zero balance will be archived after a period of ninety (90) calendar days.
Is there a dormant fee if I don't use my account?
An account shall be deemed as dormant from the last day of the ninety (90) calendar days during which there has been no activity (trading/withdrawals/deposits) in the account.
A dormant account will be charged with a monthly fee of 5USD (five United States dollars) or the full amount of the free balance in the account if the free balance is less than 5USD (five United States dollars). There will be no charge if the free balance in the account is zero.
Do you close my open positions and placed order if I go offline?
Open positions and pending orders stay in the system even if you log off from your trading platform. The same applies to all order types except trailing stops. Trailing stops become inactive when you close or log out of the platform. Expert Advisors also become inactive when the platform is closed, or you are not logged in.
I cannot log in to my account but I need to close an open position. What do I do?
You can close any open positions by telephone 24 hours a day. Simply contact our customer support on +44 2031501500. Before your call is transferred to the dealing room for your order to be executed, you will be asked some security questions to validate your account.
What is the maximum amount that I can trade online?
There is no maximum amount you can trade online.
There is a maximum number of 50 you can trade at streaming prices for Ultra-Low Standard accounts and 100 for Ultra-Low Micro accounts.
The maximum number of positions open at the same time, for all account types, is 200.
If you want to deal in an amount bigger than your account type’s maximum lots, you may break your trade into smaller sizes.
Why are rollover rates tripled on Wednesdays?
When placing a trade in the spot forex market, the actual value date is two days forward, for instance, a deal done on Thursday is for value Monday, a deal done on Friday is for value Tuesday, and so on. On Wednesday, the rollover amount is tripled to compensate for the following weekend (during which time rollover is not charged because trading is stopped at weekends).
Do you accept US clients?
We do not accept clients residing in the USA. We apologise for the inconvenience.
Do you offer VPS service?
Yes, we do. Clients who maintain a minimum amount of (Equity-Balance) 5,000 USD or equivalent in other currency are eligible to request a free VPS from the Members Area at any given time on the condition they trade at least 5 round turn lots per month.
Clients who do not meet the above criteria can still request a VPS from the Members Area for a monthly fee of 28 USD, which will be automatically deducted from their account on the first day of each calendar month.
What is one-click trading? How can I enable it?
One-click trading allows you to open positions with just one click. When you want to close a position, however, one click does not work and you will need to close it manually.
To enable one-click trading on the left corner of your chart, you will find an arrow. By clicking that arrow you enable one-click trading and a window appears on the left corner of the chart.
Can I change my account type?
No, you can’t. Please register for an additional account in the Members Area.
Do you offer binary option trading?
No, we do not.
What deposit/withdrawal options do you have?
Currently, you can choose from the following options to deposit and withdraw funds: multiple credit cards, multiple electronic payment methods, bank wire transfer, local bank transfer, and other payment methods.
In which currencies can I deposit money into my trading account?
You can deposit money in any currency and it will be automatically converted into the base currency of your account, by Trading.com prevailing inter-bank price.
What is the withdrawal priority procedure?
In order to protect all parties against fraud and minimise the possibility of money laundering and/or terrorist financing, Trading.com will only process withdrawal/refunds back to the source of the original deposit according to the Withdrawal Priority Procedure below:
Credit/debit card withdrawals
Withdrawal requests submitted, regardless of the withdrawal method chosen, will be processed via this channel up to the total amount deposited by this method.
E-wallet refunds/withdrawals will be processed once all credit/debit card deposits have been completely refunded.
All other methods, such as bank wire withdrawals, shall be used once deposits made with the aforementioned methods have been completely exhausted.
All withdrawal requests will be completed within 24 working hours; however, they will be instantly reflected in your trading account as pending withdrawals. If you select an incorrect withdrawal method, your request will be processed according to the procedure described above.
All withdrawal requests shall be processed in the currency of the original deposit. Should the deposit currency differ from the transfer currency, we will convert the amount into the transfer currency at the prevailing exchange rate.
If my withdrawal amount exceeds the amount I have deposited via credit/debit card, how can I withdraw?
Since we can only transfer the same amount back to your card as the amount you have deposited, profits can be transferred to your bank account via wire transfer. If you have also made deposits via e-wallet, you also have the option to withdraw profits to that same E-wallet.
Can I withdraw my money whenever I want?
In order to withdraw funds, your trading account must be validated. This means that first you need to upload your documents in our Members Area: Proof of Identity (ID, passport, driving license) and Proof of Residency (utility bill, telephone/Internet/TV bill or bank statement), which include your address and your name and can’t be older than 3 months.
Once you receive confirmation from our Validation Department that your account has been validated, you can request the funds withdrawal by logging in to the Members Area, selecting the Withdrawal tab and sending us a withdrawal request. It is only possible to send your withdrawal back to the original source of deposit. All withdrawals are processed by our Back Office within 24 hours on business days.
Can I withdraw my money if I have an open position?
Yes, you can, however, to protect your trades and minimise the risk of potential stop outs, the following restrictions apply:
- Requests that would cause your margin level to fall below 150% will not be accepted from Monday 01:00 to Friday 23:50 GMT+2 (DST applies).
- Requests that would cause your margin level to fall below 400% will not be accepted from Friday 23:50 to Monday 01:00 GMT+2 (DST applies).
How long does it take for funds to reach my bank account?
It depends on the country the money is sent to. Standard bank wire within the EU takes 3 working days. Bank wires to some countries may take up to 5 working days.
How long does it take to receive my money after I make a withdrawal request?
Your withdrawal request is processed by our back office within 24 hours. Via e-wallets you will receive your money on the same day, and via bank wire or credit/debit card it usually takes 2 - 5 business days.
How long does the deposit/withdrawal take by credit card, e-wallet or any other payment method?
All deposits are instant, except for the bank wire transfer. All withdrawals are processed by our back office in 24 hours on business days.
What payment options do I have to deposit money?
We offer a wide range of payment options for deposits: by multiple credit cards, multiple electronic payment methods, bank wire transfer, local bank transfer, and other payment methods.
As soon as you open a trading account, you can log in to our Members Area, select a payment method of your preference on the Deposits page, and follow the instructions given. All requests are completed within seconds.
Are there any deposit/withdrawal fees?
We do not charge any fees for our deposit/withdrawal options. For instance, if you deposit USD 100 by Skrill and then withdraw USD 100, you will see the full amount of USD 100 in your Skrill account as we cover all transaction fees both ways for you.
This also applies to all credit/debit card deposits. For deposits/withdrawals via international bank wire transfer, Trading.com covers all transfer fees imposed by our banks, with the exception of deposits amounting to less than 200 USD (or equivalent denomination).
If I deposit funds by Skrill, can I withdraw money to my credit card?
In order to protect all parties against fraud and minimise the possibility of money laundering and/or terrorist financing, our company policy is to return clients' funds to the origin of these funds, and as such the withdrawal will be returned to your Skrill account. This applies to all withdrawal methods, and the withdrawal has to go back to source of funds deposit.
Can I transfer funds from my trading account to another client’s trading account?
No, this is not possible. It is forbidden to transfer funds between different clients’ accounts and involve any third parties.
Can I deposit to/withdraw from my friend’s/relative’s account?
As we are a regulated company, we do not accept deposits/withdrawals made by third parties. Your deposit can only be made from your own account, and the withdrawal has to go back to the source where the deposit was made.
Is it possible to transfer money from one trading account to another trading account?
Yes, this is possible. You can request an internal transfer between two trading accounts, but only if both accounts have been opened under your name and if both trading accounts have been validated. If the base currency is different, the amount will be converted. Internal transfer can be requested in the Members Area, and it is instantly processed.
I used more than one deposit option, how can I withdraw now?
If one of your deposit methods has been a credit/debit card, you always need to request withdrawal up to the deposit amount, as a prior to any other withdrawal method. Only in case that amount deposited via credit/debit card is fully refunded back to source, you may select another withdrawal method, according to your other deposits.
Are there any extra fees and commissions?
At Trading.com we do not charge any fees or commissions. We cover all transaction fees (with bank wire transfer for amounts over 200 USD).
What is the difference between demo and real accounts?
While all features and functions of a real account are also available for a demo account, you should keep in mind that simulation cannot replicate real trading market conditions. One relevant difference is that the volume executed through the simulation does not affect the market; while in real trading volumes have effect on the market, especially when the deal size is large. The speed of execution is the same for real trading accounts as for the Trading.com demo accounts.
Moreover, users can have a very different psychological profile depending on whether they trade with demo or real accounts. This aspect may impact the evaluation performed with the demo account. We advise you to be cautious and avoid complacency about any conclusion that you may draw from using a demo account. You can read more details about demo accounts here.
How can I view my trading history?
Open the terminal window by pressing Ctrl+T on your keyboard, and select the Account History tab. Right click to enable the context menu, which will allow you to save your trading history as an .html file so that you can later view it when you log out of the trading platform.
Can I use robot/auto traders or expert advisors?
Yes, you can. Our desktop platform supports the use of EAs.
How do I add an expert advisor?
Select File > Open Data Folder from the platform menu.
Navigate to MQL5 > Experts and place your expert advisor into this folder.
After restarting your platform, your EA should appear in the Navigator window.
Double-click on your EA or drag-and-drop it to add it to your preferred chart.
What do I do if the attached expert advisor does not trade?
First check if trading is allowed by going to Tools -> Options -> Experts tab -> Allow real trading. Then make sure that the expert advisor button on the main tool bar is pressed. You should be able to see a smiley face in the top right-hand corner of your chart which shows that you have activated your EA correctly. If everything is all right, but the EA still does not trade, see your log files via the Experts tab in the Terminal window (you should be able to see what error occurs). You can also email us for further assistance at firstname.lastname@example.org.
I can only see 8 pairs on my MT5. How can I see the rest?
Log in to your MT5 platform -> Market watch window -> right click -> Show all -> scroll down and you will be able to see all instruments available for trading.
Can I change the time zone in MetaTrader?
No, you can’t. The time zone of our trading servers is always GMT+2 winter time and GMT+3 summer time. GMT time setting avoids having small candlesticks on Sundays and therefore allows the running of technical analysis and backtesting to go more smoothly and straightforward.
I have an Ultra-Low Micro account and I can’t place an order, why?
We separate standard trades from micro trades (1volume in standard account = 100,000 units, 1volume in micro account = 1000 units). This is why you should search in the Market Watch window for the symbols with "m#" extension (e.g. EUR/USDm# instead EUR/USD), right-click and choose Show all. The other "greyed" symbols are used by the platform to calculate oil prices. Right-click these "greyed" symbols and choose the Hide option to avoid any confusion.
I can’t see the opening/closing price on my chart.
Every buy order opens at ASK price and closes at BID price, and every sell order opens on BID price and closes at ASK price. By default, you are only able to see the BID line on your chart. In order to see the ASK line, right click the particular chart and select Properties > Show > Show ask price line.
How can I gain access to the MT5 platform?
To start trading on the MT5 platform you need to have an Trading.com MT5 trading account. It is not possible to trade on the MT5 platform if you have an existing Trading.com MT4 account. To download the MT5 platform click here.
How do I get my MT5 account validated?
If you are already a Trading.com client, you can open an additional MT5 account from the Members Area without having to re-submit your validation documents. However, if you are a new client you will need to provide us with all the necessary validation documents (i.e. Proof of Identity and Proof of Residency).
What instruments can I trade on MT5?
On the MT5 platform you can trade all the instruments available at Trading.com including stock CFDs, stock index CFDs, forex, CFDs on precious metals and on energies.
Are you supervised by any governmental/regulatory authority?
Our company is authorised and regulated by the Financial Conduct Authority under license number 705428, which can be viewed here.
Where are you based?
Our company is based in the City of London, United Kingdom. Our company’s full address and contact details can be found here.
Which are the supported features of Trading.com?
Trading on Forex, Stocks, Commodities, Indices, Metals and Energies is offered.
- Minimum deposit of $5
- Open more than 1 account
- Benefit from Negative Balance Protection
- No re-quotes and no rejection of orders
- Low spreads from 0.6 pips
- Fractional pip pricing
- Trade on any device, from anywhere and at any time
- Real-time market execution
- All deposits are automatically processed instantly 24/7
- Fast withdrawals with no extra fees
- All transfer fees are covered by Trading.com
- Free Demo accounts with $100,000 in virtual funds